Returns & Refund
If your product is defective/damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return window. Your product may be eligible for refund depending on the product category and condition. Please see the detailed terms in the relevant Category.
Please note that the products are not eligible for a return if the product is "No longer needed"
Conditions for Returns:
The product must be returned at the time of collection if there is any defect that will be not as per Shariah Compliance.
Valid reasons to return an item:
Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)
Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)
Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines will be 2-4 working days).
|Payment Method||Refund Time|
|Debit/ Credit Card||10 Working Days|
|Direct Transfer to Bank||5 Working Days|
|Cash on Delivery (COD)||2 Working Days|
|Jazz Refund Voucher||3 Working Days|
|JazzCash Mobile Account||3 Working Days|
Modes of Refund:
Debit Card or Credit Card = If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Eid Qurbani, please contact your personal bank.
Bank Deposit = The bank account details provided must be correct and the account must be active and should hold some balance. Do not provide account details of Basic Bank Account (BBA), National Bank and Khyber bank as refunds cannot be processed for these options. IBAN number will be needed to refund the amount.